EMusic: Wonderful Customer Support
If you buy music online, I hope you know about emusic. I have been a subscriber for almost 3 years now, and in April I noticed that my downloads didn’t refresh on the 6th of the month like they should. I sent another of my irate customer support emails which I dread reading when I am no longer angry. I got this awesome response:
Hello,
Thank you for contacting eMusic Customer Support.
We show that your account refreshed on Mar 28, 2006.
Your billing period is on a 30-day cycle. Therefore, your account will not renew on the same day every month. You can check the date on which it will renew by logging in to eMusic and clicking the “Account” link at the top of the homepage. Your refresh date can then be viewed under “Account Summary.”
We have added 90 courtesy downloads to your account as a gesture of goodwill. Your courtesy downloads will expire one year from today’s date as long as you remain an active subscriber. We hope this is a reasonable resolution for you.
The other factor to be aware of is that your account is renewing around 12:01 AM (USA/EST) [this is based on +/- 2 hours of the time the account was originally set up]. Since you’re on the west coast, you may want to think of your account as refreshing one day earlier than your posted refresh date. This will prevent any lost downloads in the future.
We apologize for any inconvenience this may have caused.
Regards,
Marc eMusic Customer Support Team
That’s pretty much the best customer support, evar.